For example we could have a Young Person who is deaf and requires a hearing aid. Communicate in an assertive manner. There are many barriers to communication which I face in my daily role as Care Supervisor, the service users I work with can have very complex needs such as dementia, this can be a barrier to communication where residents can become forgetful, or use different words or mix words which can lead to misunderstandings for staff, language barriers is something I encounter everyday as we have a resident where English is not their first language, this can cause tension between resident and staff as both get frustrated.
Contact with health professionals through appointments, letters, referrals, phone, e-mail etc. I also need to be able to communicate well with Young Peoples families, Social Worker, colleagues and other professionals.
These can be instigated by me or the family and are used for a variety of reasons from a general catch-up on the progress of their relative to giving important information regarding such as things as DoLS or medical situations.
However, from a legal point of view we have to abide the laws associated with maintaining confidentiality and these are as follows: If there is a lot of background noise than the receiver may not hear what the sender is saying.
Listening is much harder than speaking and there is more to this skill than just waiting for the other person to stop talking.
Get Full Essay Get access to this section to get all help you need with your essay and educational issues. I use a wide range of methods to communicate with families depending on the circumstance and information.
The need for patients to be identified should be considered at each stage of satisfying the purpose s. Inspectors, Care Managers, commissioners and families will want to see evidence that the service user is at the heart of the service.
Be Clear and Transparent: The agreed methods of communication only remain effective if the individuals needs stay the same. If you have an inspection from CQC, either a planned inspection or an unannounced, they will and can look at everything within the service. I deal daily with young people who respond effectively to language relevant to them, normally within a relatively informal setting.
There is also an annual Quality Assurance Survey which is sent to all families as another way of families being able to give feedback.
The weekly update is part of my routine and the social worker and I have agreed that it is communicated via email. As well as communication through speech, people use a variety of forms of non-verbal communication. Non verbal communication is an extremely complex yet important part of overall communication skills.
They are effective because it is possible to gauge response and understanding of the communication and different methods of communication can be used within them. Think and act like a leader Learn why you need to be a leader, what people want from a leader, what it takes to be a leader and how feedback is an essential part of leadership 2.
All the skills of recognizing and overcoming barriers to communicate will be useful to avoid trigger situation, such as aggression. A Manager running a 24 hour service must recognise their staff are the promoters and advocates of the service in a Managers absence, next would be the service users themselves.
I would also like to introduce having weekly mini meetings with staff to discuss any issues with care practices and any difficulties they may have, this would be informal and an open door policy so the staff have a choice to attend but would be able to raise any concerns as and when required.
These can sometimes be more useful than a whole training session as they are person centred because you all know the service user you want to support. All young Persons records are held electronically as well as paper version and it is a legal responsibility that companies keep all information for 75 years.
Another barrier is cultural differences as said before we have many staff from different countries and during communication some staff can speak abruptly which can come across rude or disrespectful when communication with others.
Again, this can be in a group, for example handovers or individually. This is the opportunity for service users to discuss the previous year, they can invite anyone they wish to attend, and minutes are recorded. This allows me to communicate mainly with external bodies such as consultants and care managers who can be difficult to reach any other way.
An assessment of needs, which can also be referred to as a skills analysis, is a very useful document. Never work with any assumptions, at least as far as communication is concerned.
Written communication covers reports, notes, memos, e-mails. Retrieved August 3,As employers, you will need to be aware of the data Protection Act Data Protection Act An employer holds personal data on all employees and service users in the case of the care industry and therefore has to adhere to the Data Protection Act.
I use the telephone, e-mail and face-to face meetings primarily. How do you compare the effectiveness of different communication systems for partnership working. You are here to communicate about organizational matters, and so you need to honor the time of everyone involved directly or indirectly.
In order to support effective communication it is important that I use the correct method in order to effectively deliver the message in which I am trying to pass on. I will then email the personal tutor and link tutor an electronic copy of my findings.
Festering of problems inside only leads to bigger conflicts and problems later on, which will adversely affect the company in some way or the other. What improvements would you propose to put in place for the communication systems and practices used which will address any shortcomings.
Use different means of communication to meet different needs. Page 1 of 13 UNIT 1 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION UNIT CODE: SHC51 UNIT REFERENCE NUMBER: F// Outcome 1- Be able to address the range of communication requirements in own role Review the range of groups and individuals whose communication needs must be addressed in own job role.
use and develop systems that promote communication Words | 33 Pages.
UNIT 1 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION 1 There are many groups of people a Manager needs to communicate with in order to do the job effectively and efficiently.
Staff need to be one of the first and most important groups. The learner will: 1. Be able to address the range of communication requirements in own role Review the range of groups and individuals whose communication needs must be met within own job role.
Monitor the effectiveness of communication systems and practices. In order to monitor the effectiveness of communication systems and practices within a domiciliary care agency a system must be put in place that is able to track and observe all data and information that is collected.
When communicating with Young People in our care we need to analyse their communication needs upon admission. This is usually carried out with a Pre Planning Care. Outcome Explain how and why you should evaluate existing communication systems and practices Within my working environment I use various communication systems, for example verbal communication, in which I use correct tone, pitch and language to communicate my needs, to pass on information and knowledge, also during handover .Use and develop systems that promote